FAQS

FREQUENTLY ASKED QUESTIONS

What size of headstone should I order?

The most accurate method of determining the size dimensions of the headstone should begin by contacting Stone Headstone as we will can find out and give you the specifications according to the cemetery they are in. All Cemeteries each have their own set of requirements for allowed designs or styles, size dimensions, colour and often times, type of material. Unless it is in a family cemetery If you have further concerns or questions. Please contact our team and we are here to guide you through the process so we can honour your loved one.

What if the headstone is lost or damaged during shipping?

All of our headstones are carefully packaged to minimize the risk of damage. In the rare circumstance that your monument is lost or damaged, we will replace it at no cost to you. To ensure that we can replace the headstone as quickly as possible, please contact us (Phone # or email) as soon as possible so we can file a claim with our shipping agent.

How long does it take to make and install a headstone?

You should allow a minimum of 4-6 weeks from the time your deposit is paid for standard memorials this includes the time to get approvals of proofs and council approvals when required., however, custom made memorials will take longer to manufacture as these are made to order. Urgent orders are also acceptable with an additional cost.

Where does the stone come from and is it authentic?

Our memorials are made from 100% granite or Marble (if requested). The granite comes from countries as diverse as South Africa, Norway, China and India. We import the granite from reputable companies we have long term trading relationships with ensuring that our clients get the best quality. We work with clients who pay and look after there staff correctly. 

What's your refund/cancellation policy?

We are unable to refund the initial deposit if cancellation is required as work will have commenced on the design by this stage. But we are happy to assist clients in making plans around to assist you so we can still honour your loved one.

What languages can you engrave in?

Any language for which a font is available can be engraved on our headstones. For complex languages please send a file with the language/artwork to go one. I like to get creative in this to create memories that you can cherish.

What are your payment terms?

We require a 30% deposit to begin the design work and full payment is required prior to installation. Our prices are all GST exclusive we are also able to assist clients to have the best possible out for all.

TIPS FOR CHOOSING A PHOTO

Sending us a high-quality image is the number one factor in receiving an engraved plaque or headstone that is exceptional.

Tip #1

Send the original full size image. Size matters! If you have a small thumbnail image it will be very blurry when enlarged and there is really nothing we can do to fix the blurry look of a small, low-resolution photo.

Tip #2

Zoom In and look at what you’re sending us. Sometimes an image looks nice on a small phone screen, but when you view it on a regular monitor you can see that it really isn’t in focus.

Tip #4

If you’re taking a picture of a photo: try taking it from different angles in different rooms and different lighting. Check for glare spots, reflections, and shadows. We can only do so much to edit an image of your dog with the shape of a hand holding a phone in the middle of the dog’s face. Consider taking the photo to an office supply or mailbox store and having the photo scanned.

Tip #3

If you’re deciding between images, email them to us. We will look at them on our giant graphics monitor and let you know which one would make the best engraving. We would be happy to help you choose before you place your order, as switching photos mid-order could result in additional photo editing fees.

Tip #5

Don’t send an edited image. Please leave the editing to us – we will probably do a better job of removing the photo background or fixing photo issues while retaining as much photo detail as possible.
We can work with images of varying quality and we will do our best to enhance and improve images to make the very best etching as possible, but sending a great image to begin with is the best-case scenario.

Contact Us

Contact Form

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Address

146A Central Park Drive, Henderson Auckland

Stone Headstones is a family-run business that focus on honouring your loved one. At Stones Headstones we deliver high quality headstones all approved to the NZ standards. We can shape and design all kinds of headstones for you. We can deliver anywhere in NZ and rest of the world. Talk to us today about how we can create a memorial for your loved one.

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